Global quality & supply chain excellence
Maintaining the highest standards of safety and performance
State-of-the-art facilities
Vestergaard’s manufacturing and quality systems are designed to ensure consistent, life-saving performance for public health products used in high-risk environments worldwide. Our manufacturing facilities are based in Vietnam, with state-of the-art processes informed by close collaboration with technical experts, including researchers, and implementation partners. Our facilities are independently audited and meet certifications including SA8000:2014 and ISO 45001:2018.
From raw materials to final delivery, we prioritize:
Quality, precision and consistency
Safe and ethical production
Our Vestergaard quality control lab
With over 30 quality checks from manufacturing to packaging, we can detect and resolve issues early. When lives are at stake, there’s no room for compromise.
At our ISO/IEC 17025-accredited quality control lab in Vietnam, products like PermaNet® Dual undergo five times more testing than comparable alternatives. Testing includes insecticide concentration, bioefficacy, and packaging integrity, with results validated by both in-house and external laboratories.
We follow ISO 2859 and ISO 3951 protocols to ensure sampling and testing meet international quality benchmarks. Continuous performance monitoring and structured feedback loops help us maintain trust with our customers and ensure product consistency.
After distribution, we track how our products perform over time, helping us refine our approach and respond to customer feedback, including through field studies led by the Vestergaard–Noguchi Vector Labs in Ghana, and partner consultations.
Getting the right tools to the right place at the right time saves lives
We work with our customers at every step of the journey, helping them to plan ahead and ensure the nets are delivered as quickly and efficiently as possible.
Whether it’s a bed net needed before the rainy season or documentation required to clear customs, precision matters. Our customer service team works closely with partners to manage the practical realities of global health supply chains—from vessel capacity and inspection timelines to registration requirements and the regulatory nuances of shipping across multiple countries—so programmes can stay on track and communities remain protected.
Vestergaard’s customer service model supports governments and global partners throughout the full product lifecycle, ensuring effective deployment and sustained public health impact.
Getting the right tools to the right place at the right time can be life-saving. Whether it’s a bed net needed before the rainy season or documents required to clear customs, our customer service team ensures the details are right—so partners can stay focused on the people they serve.
Our dedicated customer service unit, established in 2018, helps donors, procurement agents, and logistics teams manage orders smoothly from placement to delivery.
Dedicated customer support
Weekly coordination calls, proactive troubleshooting, and strong relationships with freight and inspection partners help ensure that even large, multi-country distributions stay on track.
On-time delivery
A delay in PermaNet delivery can mean missing the malaria transmission season and putting lives at risk. Our team works closely with customers to book inspections in advance, avoid bottlenecks, and find solutions quickly when challenges arise.
Aligned with local regulations
Every country has different rules for imports, inspections, and documentation. Our team supports partners in preparing and coordinating export documentation to satisfy national regulations and keep shipments moving.
Transparent tracking and traceability
We provide real-time updates from order confirmation through to delivery. Since 2022, every bag, bale, and container has carried a barcode and label aligned with global standards—enabling full traceability to the point of use.